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Shipping policy

Delivery Costs

We proudly offer FREE standard delivery within Australia and New Zealand on orders over $100.

Country Regular (Uninsured)  Regular (Insured)  Express Post Rush Production + Express Post
Australia $14.99 ($100+ FREE) $19.99 ($100+ $8.99) Calculated at the checkout Calculated at the checkout
New Zealand $16.99 ($100+ FREE) $23.99 ($100+ $8.99) Calculated at the checkout Calculated at the checkout

Shipping rates for all other countries are calculated at checkout.

Production Timeframes

Most personalised orders are dispatched within 1-3 business days.

  • Stock Products: Next business day
  • Engraved Products: 1-3 business days
  • Embroidered Products: 1-3 business days
  • Printed Products: 1-3 business days

Please note these timeframes are estimates only. The most accurate production estimate can always be found on the individual product page.

Rush Production

Need your order fast?

Rush Production moves your order to the front of our production queue and upgrades your shipment to Express Post.

For eligible products, we aim to dispatch your order within 1 business day.

Rush Production turnaround times assume artwork approval is completed promptly.

Delivery Estimates

All orders within Australia are shipped with tracking via Australia Post or other trusted carriers.

Delivery times vary depending on your location, carrier networks and seasonal demand.

Please note all delivery dates and timeframes provided on our website or at checkout are estimates only and cannot be guaranteed.

If your order is required for a specific date, we recommend contacting our team before placing your order.

Insured Shipping

For added peace of mind, insured shipping options are available during checkout.

If your insured parcel is lost or damaged in transit, we will arrange a replacement once supporting information has been provided.

Claims relating to lost or damaged parcels must be reported within 6 weeks of delivery.

Insurance does not cover delays caused by postal carriers.

PO Boxes & Parcel Lockers

We can deliver to:

âś” Residential addresses
âś” Business addresses
âś” PO Boxes
âś” Parcel Lockers

Australia-wide delivery tracking is provided on all shipments.

International Delivery

We proudly ship to over 30 countries worldwide via Australia Post International services.

Destination Standard Express
Austria 5-10 4-6
Belgium 5-10 4-6
Canada 5-10 4-6
China 5-10 4-6
Denmark 5-10 4-6
Fiji 5-10 4-6
Finland 5-10 4-6
France 5-10 4-6
Germany 5-10 4-6
Greece 5-10 4-6
Hong Kong China 5-10 4-6
India 5-10 4-6
Indonesia 5-10 4-6
Ireland 5-10 4-6
Italy 5-10 4-6
Japan 5-10 4-6
South Korea 5-10 4-6
Malaysia 5-10 4-6
Malta 5-10 4-6
Netherlands 5-10 4-6
New Zealand 5-7 3-5
Norway 5-10 4-6
Poland 5-10 4-6
Singapore 5-10 4-6
South Africa 5-12 4-8
Spain 5-10 4-6
Sri Lanka 5-10 4-6
Sweden 5-10 4-6
Switzerland 5-10 4-6
Taiwan 5-10 4-6
Thailand 5-10 4-6
United Kingdom 5-10 4-6
USA 5-10 4-6
Vietnam 5-10 4-6


Delivery estimates are subject to customs clearance and local postal networks.

If your country is not available at checkout, please contact our team for a shipping quote.

Customs Duties & Taxes

International orders are sold exclusive of Australian GST and may be subject to customs duties, taxes, VAT or import charges imposed by the destination country.

These charges are the responsibility of the recipient and are not included in the shipping charges paid at checkout.

As required by law, we must declare the full value of all international shipments and cannot mark items as gifts or undervalue products.

Contact Us

If you have any questions regarding shipping or delivery, please contact our team.

Email: hello@personalisedfavours.com.au

Phone: (02) 4304 3614

Address: 1 Comserv Close, West Gosford NSW 2250