Privacy policy
At Personalised Favours, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, contact us or interact with us online.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website functionality, legal requirements or privacy practices.
Any updates will be published on this page and will take effect immediately upon publication. We encourage you to review this page periodically to stay informed about how we protect your information.
Who We Are
In this Privacy Policy, "Personalised Favours", "we", "our" and "us" refers to Personalised Favours (ABN 84 064 485 927).
"You" and "your" refers to any person who visits our website, places an order, subscribes to our marketing communications or otherwise interacts with us.
Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Delivery and billing address
- Payment information
- Order and personalisation details
- Information provided through enquiries, reviews, surveys or competitions
- Website usage information, including IP address, browser type and device information
We collect this information when you place an order, create an account, contact us, subscribe to our marketing communications, enter a promotion or interact with our website.
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Provide customer support
- Respond to enquiries
- Send order updates and service communications by email, SMS or WhatsApp
- Improve our products, services and website experience
- Personalise your shopping experience
- Send marketing communications where you have provided consent
- Meet legal and regulatory obligations
Sharing Your Information
We do not sell, rent or trade your personal information.
We may share your information with trusted third-party service providers where necessary to operate our business, including:
- Payment processors
- Shipping and delivery providers
- Marketing and advertising platforms
- Website analytics providers
- Customer support software providers
We may also disclose information where required by law or to protect our legal rights.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.
While we implement appropriate security measures, no method of electronic transmission or storage can be guaranteed as completely secure.
International Data Transfers
Some of our service providers and technology partners may store or process information outside Australia, including in the United States and other countries.
Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.
Cookies and Website Tracking
Our website uses cookies and similar technologies to improve functionality, analyse website performance and enhance your shopping experience.
Cookies may collect information about your device, browsing behaviour and preferences.
You can manage or disable cookies through your browser settings, however some website features may not function correctly if cookies are disabled.
Marketing Communications
If you subscribe to our marketing communications, we may send you updates, promotions, special offers and product recommendations via email, SMS or other approved channels.
You can unsubscribe at any time by clicking the unsubscribe link included in our communications or by contacting our team.
WhatsApp and SMS Order Updates
If you give us a mobile number with your order, you agree that Personalised Favours may message you on that number by WhatsApp or SMS about your order. This includes artwork proofs to approve, reminders about a proof that is waiting, and dispatch and tracking updates. These are service messages about your order, not marketing.
WhatsApp messages come from our business number (02) 4304 3614, and any reply you send reaches our customer service team. If you would prefer not to receive WhatsApp messages, let our team know.
Microsoft Clarity
We use Microsoft Clarity to better understand how visitors interact with our website through session recordings, heatmaps and behavioural analytics.
This information helps us improve website performance, customer experience and marketing effectiveness.
For more information, please refer to Microsoft's privacy policy.
Third-Party Services
We use third-party services such as Google Analytics, Meta (Facebook) and other marketing and analytics platforms to help us understand website performance and customer behaviour.
These providers may collect information in accordance with their own privacy policies.
Accessing or Updating Your Information
You may request access to, correction of or deletion of your personal information by contacting us.
We will respond to all reasonable requests in accordance with applicable privacy laws.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: hello@personalisedfavours.com.au
Phone: (02) 4304 3614
Address: 1 Comserv Close, West Gosford NSW 2250